Every patient gets a number you can say out loud
A record number short enough to read down a phone, unique across every practice on Clivita, and printed as a scannable code on the prescription they take home.
Build a record number
The same rule the app usesAC-0D-001
Printed on the prescription at about 12 mm
- AC
- Your clinic's initials. Every patient here shares them, so a number read out on the phone announces where it came from.
- 0D
- Your clinic again, as a serial number — so two clinics with the same initials still never collide. The alphabet has no B, I, O or S in it, nothing that gets misheard down a phone.
- 001
- The patient. This is the only part that changes between them.
The slip in their pocket is the way back in
It prints on the prescription
About 12 mm square, encoding the record number itself rather than a link — so any scanner app reads it, and what comes out pastes straight into search.
They come back six months later
With the slip and no memory of which phone number they gave you. Scan it and the file opens.
The photo makes it theirs
Taken on your phone at registration, on the desktop before you have looked up — so the right file is obviously the right file.
Or just search for whatever they gave you
The record number is the reliable way in, not the only one. One search box takes any of these:
- Name
- Phone number
- CNIC
- Record number
One file, and it is all on it
Not a folder in a cabinet and a register on the desk and a WhatsApp thread. One screen, and everything that has happened to this person is on it.
Every prescription
What you wrote, when, and for how long — readable mid-consultation instead of reconstructed from memory or the patient's carrier bag.
Every set of vitals
Logged at check-in by whoever is at the counter, in order, so a blood pressure has something to be compared against.
Every bill
What was charged, what was paid, and what is still outstanding — including the visit where they paid half.
Files and scans
Reports, referrals, the photograph of an X-ray someone took on their phone. Uploaded, listed, and there next time.
Notes, attributed
Written against the patient rather than the visit, each carrying its date and who wrote it — so a note is a note from someone, not from nowhere.
A photograph
Taken on a phone at registration, on the desktop before you have looked up. The right file becomes obviously the right file.
The two things you should never have to go looking for
Shown in red on the patient's file and again on the prescribing screen, where it matters most. Editable inline in both places, because the moment you learn about an allergy is rarely the moment you are on the edit form.
Shown in amber, always, whether or not today's complaint has anything to do with them. The context that changes what you prescribe should not be something you have to go looking for.
The report is on paper. The file is not.
Three ways in, from the phone already in your hand. Whichever you use, it lands on the desktop while you are still holding the sheet — the file follows whichever patient you have open.
Pick a file
The ordinary way, from whatever device you are on.
Take a photograph
The phone camera opens straight into the upload, so a report on paper becomes a report on the file.
Scan the document
A live scanner that finds the edges of the page and crops to them, so a sheet photographed on a desk arrives looking like a scan rather than a snapshot. It hides itself on devices that cannot support it rather than offering a button that fails.
What happened, in order
A single timeline down the file. Six kinds of thing land on it, and nothing else does:
- Prescriptionwritten
- Vitalsrecorded
- Billraised or paid
- Appointmentbooked
- Noteadded
- Fileuploaded
Your specialty lives on the same file
A gynaecologist opening a patient sees the pregnancy record on the profile beside everything else — dating, gestational age, the antenatal visits, the growth curve. A general physician down the corridor, on the same clinic account, sees none of it. The record follows the doctor's specialty, not the clinic's settings.
Clivita for gynaecologistsQuestions about patient records
- What is the record number for?
- Finding someone again. It is short enough to say out loud, unique across every clinic on Clivita, and it prints on the prescription — so a patient who returns with a crumpled slip and no idea of their phone number is still one scan away from their file.
- Do I have to type the record number to find a patient?
- No. Search takes a name, a phone number, a CNIC or the record number, so you use whichever one the person in front of you actually has.
- Why does the record number skip certain letters?
- Because it gets read aloud. The clinic portion uses an alphabet without B, I, L, O, Q, S, U or Z — every character that gets confused with a digit or another letter over a phone line or in handwriting.
- Can two clinics end up with the same record number?
- No. The middle section is the clinic's own code, so numbers stay unique across every practice using Clivita rather than only within your own.
- Are allergies something I have to go and look for?
- No. Allergies sit in red and chronic conditions in amber on the patient's file, and allergies appear again on the prescribing screen. Both can be corrected inline, without opening an edit form, because you usually learn about them mid-conversation.
- How do reports and referrals get onto the file?
- Three ways: pick a file, photograph it with the phone camera, or use the live document scanner, which finds the edges of the page and crops to them. Whatever you upload appears on the desktop while you are still holding the paper.
- Are the notes private to me?
- No — and we would rather say so than imply otherwise. Notes carry their date and who wrote them, and anyone who can see the patient's file can see them. If you need something genuinely restricted, it does not belong here yet.
- Does a specialty record live somewhere separate?
- No, it sits on the same file. A gynaecologist sees the pregnancy record on the patient's profile alongside everything else; a doctor without that specialty does not see it at all.
We'll show you your clinic
running on this.
Not a generic tour. A 30-minute walkthrough built around your specific clinic workflow — from reception to reports.
